Shipping policy

At TOTOES, we aim to deliver your orders quickly and safely. Please read our shipping policy carefully to understand how your order is processed and delivered.

Order Processing Time

• All orders are processed within 24–48 working hours after confirmation.

Shipping Timeline

• Standard Delivery: 3–7 working days
• Delivery timelines may vary depending on your location and courier partner availability.

Please note: Delivery times may be extended during peak seasons, sales, or due to unforeseen circumstances.

Shipping Locations

• We currently ship across India.
• Delivery to remote or non-serviceable areas may take additional time.

Shipping Charges

• Shipping charges (if applicable) will be clearly mentioned at checkout.
• Any ongoing free shipping offers will be applied automatically at checkout.

Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS or email.
• You can track your order using the provided tracking details.

Undelivered / Failed Delivery

• If the delivery fails due to incorrect address, unreachable customer, or refusal to accept the order, re-shipping charges may apply.
• Please ensure your shipping details are accurate at the time of checkout.

Damaged Package During Transit

• If your package appears damaged at the time of delivery, please do not accept the order and inform our support team immediately.
• If accepted, kindly share clear images/videos within 24 hours of delivery for further assistance.

Customer Support

For any shipping-related queries, please contact us at:
Email: support@totoes.in (replace if needed)