Return & Refund Policy – TOTOES

At TOTOES, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Return Policy

• customers can request a return within 7 days from the date of product delivery.
• The product must be:
• Unused, unworn, and in original condition
• With original packaging, tags, and invoice intact
• Return requests raised after 7 days from delivery will not be accepted.

 

Refund Policy (Store Credit / Wallet Balance)

• Once a return is approved, the refund amount will not be credited to the customer’s bank account.
• The refunded amount will be added as TOTOES Store Credit (Wallet Balance) on our Shopify website.
• This store credit:
• Can be used for future purchases on TOTOES
• Is valid for 6 months from the date of issue
• Cannot be transferred or withdrawn as cash
• After 6 months, any unused store credit will automatically expire.   

Damaged Product Policy

1. If a customer receives a damaged product, the following process applies:
2. The customer must share clear images or videos of the damaged product within 24 hours of delivery
3. Our team will verify the product within 48 hours after receiving the images/videos
4. If the damage is approved:
5. The refund amount will be credited using the same payment method chosen by the customer at checkout
6. We will process the refund via the same payment mode (UPI, Card, Net Banking, Wallet, etc.)

Non-Returnable Cases

Returns will not be accepted if:

• The product is used or worn
• The product is damaged after delivery due to customer handling
• Original tags, packaging, or invoice are missing
• The return request is made after 7 days

Refund Processing Time

• Store Credit refunds: 5–7 working days after return approval
• Bank refunds for damaged products: 7–10 working days, depending on the customer’s bank/payment provider

Contact Information

For any return or refund-related queries, please contact us:

📧 Email: support@totoes.co